Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Opened or unopened products are eligible for return, provided the return request meets the eligibility requirements outlined below.

To start a return, contact us at support@vitalbloo.com. Please include your full name, order number, reason for the return, and photos if the item is damaged, defective, or incorrect.

You can always contact us for any return questions at support@vitalbloo.com.

Return Eligibility

To be eligible for a return, your request must meet the following conditions:

- The return request is submitted within 30 days of confirmed delivery.
- The return has been approved and authorized by our support team.
- The item is returned within 7 days of return approval.
- You provide the receipt, order number, or proof of purchase.

Opened and unopened products are eligible for return. However, all returns must be approved before being shipped back. Items sent back to us without prior authorization will not be accepted or refunded.

Eligible Return Reasons

Returns may be accepted for reasons including, but not limited to:

- Product arrived damaged or defective
- Wrong item received
- Product not as described on our website
- Customer no longer wants the product
- Customer ordered the wrong product, quantity, or variant
- Other approved return requests submitted within the 30-day return window

Non-Returnable Items

The following items are not eligible for return or refund:

- Products purchased more than 30 days after the confirmed delivery date
- Products purchased from third-party retailers
- Promotional or free items
- Digital products and eBooks
- Gift cards
- Sale items
- Items returned without prior return authorization

We can only process returns for orders placed directly through vitalbloo.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.

If your order arrives visibly damaged, please take clear photos of the package and item before fully opening it. Email us at support@vitalbloo.com within 48 hours of delivery and include your order number and photos. We will review the issue and arrange a replacement or refund when applicable.

How to Start a Return

All returns require prior authorization. Please do not ship any item back without first receiving approval from our support team.

To begin the return process:

1. Contact Support

Email us at support@vitalbloo.com with your full name, order number, reason for the return, and photos if the item is damaged, defective, or incorrect.

2. Validation

Our team will review your request and verify your order details. We aim to respond within 1–2 business days.

3. Return Authorization Issued

If your return is approved, we will provide return authorization, the return shipping address for your specific order, and return shipping instructions.

4. Ship Your Return

Ship the item back within 7 days of return approval. Returns not shipped within this window may no longer be eligible for a refund.

5. Inspection and Refund

Once your return is received and inspected, we will notify you if the refund has been approved. If approved, the refund will be processed according to the refund timeline below.

Important: Items returned without prior authorization will not be processed and will not be eligible for a refund.

Return Shipping

Once your return is approved, you may choose one of the following shipping options:

- Prepaid return label: Where applicable, we may provide a prepaid return shipping label by email. The label fee may be deducted from your refund.
- Your preferred courier: You may ship using any trackable carrier of your choice, such as USPS, FedEx, or UPS, at your own cost.

Please keep your tracking number. VitalBloo is not responsible for returns lost in transit.

Return Address

Please do not ship returns to our main business address unless instructed by our support team.

Return addresses are provided only after your return request has been approved and may vary by product or warehouse location. The correct return address will be included in your return approval email.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Refunds are issued for the approved refundable amount only. Original shipping and handling charges, return shipping costs, and other non-refundable charges may not be refunded unless the return is due to our error or required by applicable law.

Please remember it can take some time for your bank or credit card company to process and post the refund.

Refund Timeline

Once your returned item is received:

- Return received confirmation: Day 1
- Inspection and approval: 2–3 business days
- Refund issued to original payment method: 5–7 business days after inspection
- Credit appears on cardholder statement: 3–10 business days, depending on your bank or card issuer

Refund posting times after issuance are determined by your bank or card issuer and are outside of VitalBloo’s control.

If more than 15 business days have passed since we approved your return, please contact us at support@vitalbloo.com.

Order Cancellations

Orders may be cancelled for a full refund only if the cancellation request is received before the order has been fulfilled or shipped.

To request a cancellation, email support@vitalbloo.com as soon as possible after placing your order. Please include your order number and full name.

We process orders quickly and cannot guarantee cancellation even if your request is submitted shortly after purchase. Once an order has entered fulfillment or shipped, it cannot be cancelled. You will need to follow the standard return process once your order is delivered.

Delivery Issues and Non-Delivery

Carrier delays may occasionally occur due to high shipping volume, weather, or events outside our control. If your order is past its estimated delivery window, please check your tracking number and allow 3–5 additional business days before contacting us.

If your tracking shows delivered but you have not received your package:

- Check with neighbors, building management, or any safe-drop location.
- Confirm your shipping address was entered correctly at checkout.
- Contact your local carrier to file a trace request.
- If unresolved after 5 business days, contact us at support@vitalbloo.com so we can investigate.

VitalBloo is not liable for packages lost due to an incorrect shipping address provided at checkout.

Undeliverable or Returned-to-Sender Orders

If a carrier returns your order to us as undeliverable due to an incorrect address, refusal, or failure to claim the package, we will contact you.

You may choose to have the order re-shipped, subject to additional shipping charges, or receive a refund for the eligible product subtotal. Original shipping is non-refundable.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, you will need the receipt or proof of purchase, and the return must be approved before being shipped back to us.

Contact Us

Our support team is available to assist with return requests, refund status, order issues, and general inquiries.

Email: support@vitalbloo.com

Please include your order number in all communications so we can assist you faster.